SERVER MIGRATION THIS WEEKEND – SYSTEM INTERRUPTION OVERNIGHT

To increase capacity and improve system availability, we will be migrating eLab to a new set of servers this coming weekend.   The migration will occur between midnight and 8am EST on Saturday, May 11 to minimize any impact on users.  If you have any questions or concerns regarding this upgrade please contact us as soon as possible.

Adobe FLASH Player Issues with Videos and Simulations

A new concern has arisen where a student may encounter a "you need to have Adobe Flash Player 9 installed" message upon clicking on a video or Simulation question in eLab.   The message may appear randomly at times even though the computer being used appears to have all the latest software updates available.

If the above scenario is encountered, the problem may be that you are running Microsoft Windows 64-bit edition and are using Microsoft Internet Explorer 64 bit Edition web browser but have installed the 32-bit version of the Adobe Flash Player.  Unfortunately, Adobe.com does not verify which web browser bit version you are using when you go to download Adobe Flash Player so the possibility of downloading the incorrect bit version is high.

The issue can be easily resolved by installing the 64 bit version of Flash Player. Please follow the link below for a step-by-step guide in installing the 64 bit flash player version on 64 bit Microsoft Windows computer:

http://helpx.adobe.com/flash-player/kb/flash-player-64-bit-operating.html#main_Check_whether_you_have_64_bit_Internet_Explorer

Office 2010 Simulation Questions not loading (Flash Player 9 required message)

While taking a test, if you are using Microsoft Internet Explorer version 7, 8, or 9 on a computer with a 64-bit Operating System (ex: Microsoft Windows 7 64bit) with Adobe Flash Player version 10.3 installed, when the student arrives at a Simulation type question they may be presented with the following screen with a "Flash Player 9 required" message.

In order to fix this problem, it is important that you update your Adobe Flash Player to the latest version (currently version 11.0.1). An alternative fix would be to use another web browser such as Mozilla Firefox or the Google Chrome browser to access the test questions.

To get the latest version of Adobe Flash Player please visit http://get.adobe.com/flashplayer/

Labyrinth eLab Announces Expanded Support Hours

As of August 30th, 2011, Labyrinth Learning's eLab Technical Support team provides live telephone support from 8:00 AM to 8:00 PM Eastern time from its headquarters in Miami, Florida. E-mail support coverage has also been expanded to cover from 8:00 AM Eastern time to 12:00 midnight. This change is meant to better serve our customers and partners on the west coast..

For self help resources please visit the FAQ page on the Labyrinth Learning eLab homepage at: http://www.labyrinthelab.com

To ensure your computer meets the minimum requirements for eLab, please visit the System Check utility. A link to this tool can be found after logging in to your eLab account. The link is located on the left hand menu under the "Help" section.