Tuesday, December 20, 2011

Office 2010 Simulation Questions not loading (Flash Player 9 required message)

While taking a test, if you are using Microsoft Internet Explorer version 7, 8, or 9 on a computer with a 64-bit Operating System (ex: Microsoft Windows 7 64bit) with Adobe Flash Player version 10.3 installed, when the student arrives at a Simulation type question they may be presented with the following screen with a "Flash Player 9 required" message.

In order to fix this problem, it is important that you update your Adobe Flash Player to the latest version (currently version 11.0.1). An alternative fix would be to use another web browser such as Mozilla Firefox or the Google Chrome browser to access the test questions.

To get the latest version of Adobe Flash Player please visit http://get.adobe.com/flashplayer/