Adobe FLASH Player Issues with Videos and Simulations

A new concern has arisen where a student may encounter a "you need to have Adobe Flash Player 9 installed" message upon clicking on a video or Simulation question in eLab.   The message may appear randomly at times even though the computer being used appears to have all the latest software updates available.

If the above scenario is encountered, the problem may be that you are running Microsoft Windows 64-bit edition and are using Microsoft Internet Explorer 64 bit Edition web browser but have installed the 32-bit version of the Adobe Flash Player.  Unfortunately, Adobe.com does not verify which web browser bit version you are using when you go to download Adobe Flash Player so the possibility of downloading the incorrect bit version is high.

The issue can be easily resolved by installing the 64 bit version of Flash Player. Please follow the link below for a step-by-step guide in installing the 64 bit flash player version on 64 bit Microsoft Windows computer:

http://helpx.adobe.com/flash-player/kb/flash-player-64-bit-operating.html#main_Check_whether_you_have_64_bit_Internet_Explorer