SERVER MIGRATION THIS WEEKEND – SYSTEM INTERRUPTION OVERNIGHT

To increase capacity and improve system availability, we will be migrating eLab to a new set of servers this coming weekend.   The migration will occur between midnight and 8am EST on Saturday, May 11 to minimize any impact on users.  If you have any questions or concerns regarding this upgrade please contact us as soon as possible.

Adobe FLASH Player Issues with Videos and Simulations

A new concern has arisen where a student may encounter a "you need to have Adobe Flash Player 9 installed" message upon clicking on a video or Simulation question in eLab.   The message may appear randomly at times even though the computer being used appears to have all the latest software updates available.

If the above scenario is encountered, the problem may be that you are running Microsoft Windows 64-bit edition and are using Microsoft Internet Explorer 64 bit Edition web browser but have installed the 32-bit version of the Adobe Flash Player.  Unfortunately, Adobe.com does not verify which web browser bit version you are using when you go to download Adobe Flash Player so the possibility of downloading the incorrect bit version is high.

The issue can be easily resolved by installing the 64 bit version of Flash Player. Please follow the link below for a step-by-step guide in installing the 64 bit flash player version on 64 bit Microsoft Windows computer:

http://helpx.adobe.com/flash-player/kb/flash-player-64-bit-operating.html#main_Check_whether_you_have_64_bit_Internet_Explorer

eLab – More new features!

We recently told you about some new eLab features that were released October 17, and our new eLab Skills Evaluation Tool (SET) which was planned for October 29 (this has been rescheduled for October 30). You can read the full announcement of these features on our blog at http://labyrinthelab.blogspot.com/.
As we finalized plans for our eLab SET release, we were able to add some additional educator-requested improvements that will make using eLab even easier. Effective October 30, along with the eLab SET release, the following improvements will be released:

• Gradebook enhancements.

• Resubmissions - the gradebook has been updated to highlight resubmissions so you can quickly identify when an assignment has been resubmitted, and a link will take you to the specific student assignment that was resubmitted so you can quickly evaluate the resubmission and update the grade.
   
• Navigation – you will now be able to click “Back & Save” to return to the gradebook following an update to the grade 

• Student dashboard upgrade. Students will be able to view eLab license key activation history directly from their dashboard.
   
• Registration form improvement. We’ve added an email confirmation field to ensure students are entering their email address correctly when registering. 

You’ll be able to see these changes and all the features previously announced by logging in to your eLab account at http://labyrinthelab.com/ beginning Tuesday, October 30!

To accommodate these eLab upgrades, the Labyrinth eLab website will be unavailable between the hours of 12:01 am and 4:00 am EDT on Tuesday, October 30.
~ Best regards from Labyrinth Learning

Unable to view Labyrinth Videos due to network security protocols?

If you accessing the Labyrinth Learning eLab system to view video tutorials and your computer network has strong security measures in place you may encounter issues loading the video content.   The only solution is to speak with your Network Administrator and request that they add the following web addresses to their firewall or network monitoring software's "approved list" of websites so that video content from our servers is approved and can be displayed on your computer(s) upon request.  

The URLs that need to be added to the approved list are the following three:

www.labyrinthelab.com

lms.labyrinthelab.com

d1xcg46xsgz8e.cloudfront.net

If you have any questions regarding this please feel free to request assistance from our Labyrinth eLab technical team by filling out our Contact Form.

Best Regards

Labyrinth Learning eLab Technical Support